Refund and Returns Policy

Last updated on Dec 16th 2023

Laylmodesty believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Returns/exchange/refunds are claimed only if the product is damaged from our side upon receiving.
To claim, the customer must send us an uncut opening video of their order and email us or contact through dm on instagram within a day of receiving their order.
In case of any Refunds approved by Layl Modesty, it’ll take 1-2 days for the refund to be processed to the end customer.